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Change

East Gallatin River at Cherry FAS, near Bozema...
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I can’t believe it’s May ’09 already.  You’ve probably noticed that this weblog has been pretty silent over the last three months.  This has to do with several significant changes for us.  Those of you who follow my twitter feed know that I’ve actually been very busy during that period.  The short story, we’ve moved to the San Francisco Bay Area after I accepted a great position with RightNow Technologies.  So, now I’ll explain a little bit more as to what the change means and why I’m excited to be in the valley and at RightNow.

From a work perspective, the last four years or so were some of the most interesting, and challenging, in my career.  I was fortunate to have learned so much from the bright people at Serviceware and Knova.  After four years, however, it was time to move on.  My original plan was to go independent and explore the next phase of emerging technologies, with a particular emphasis on understanding the impact of social media on large organizations.  Late last year, however, I found myself speaking with an ex-Knova colleague about these ideas and he recommended that I speak to the team at RightNow.  I did, and over the ensuing months became convinced that the RightNow platform, management and culture were a great fit for the next stage of my career.  So, I accepted the position of Customer Experience Strategist at RightNow.

The company also asked that I consider a move to Silicon Valley, the center of the action.  An interesting side note, for those of you who may not follow RightNow, is that the company is actually based in Bozeman, MT (picture of the Bozeman area above).  While I wasn’t exactly interested in making a move to Montana,  the fact that the company had a powerbase outside of the valley bubble was intriguing.  To me this was an interesting combination, and one that felt right.

What does this mean for this blog?  Well, I’ll be back writing about the things that interest me.  I’ll also spend more time working through ideas and thoughts on how the next phase of technology will impact companies and their customers.  Over the next few days, however, look for several book reviews.

Now that I’m based in the valley, I hope to be involved in many more industry events and I will be writing about those experiences as well.  I hope this blog will continue to serve as a journal through this next phase of my career.

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