Link: The Ultimate Interface: Your Brain | Ramez Naam

The final frontier of digital technology is integrating into your own brain. DARPA wants to go there. Scientists want to go there. Entrepreneurs want to go there. And increasingly, it looks like it’s possible. You’ve probably read bits and pieces about brain implants and prostheses. Let me give you the big picture. Neural implants could accomplish …

The Icy Mountains of Pluto | NASA

Congratulations to NASA on the success of the New Horizons’ Mission! New close-up images of a region near Pluto’s equator reveal a giant surprise: a range of youthful mountains rising as high as 11,000 feet (3,500 meters) above the surface of the icy body. The mountains likely formed no more than 100 million years ago …

A decent list of UX questions for a unified customer experience

I’m not a huge fan of the term ‘Omni-channel,’ but the core concepts in the post below is valid – the burden of figuring out the mode of interaction shouldn’t fall on customers.  Companies must craft a user experience that provides for the highest quality interactions, at every touchpoint: But an omni-channel experience isn’t just …

♦ Marketing to a digital butler: Customer engagement in a VRM empowered world

In my previous post, I referenced Paul Greenberg’s brain dump of technologies, concepts, and theories that are pulling the CRM community toward a larger market of customer engagement.  CRM innovation is shifting from delivery of technology [footnote] By that I mean taking decade old CRM technology from on-premises to the cloud, with little customer oriented …