#CRM

For those of you who follow the social media landscape as it relates to businesses, please join an interesting bunch of folks at today’s Global Social CRM meet-up. While some of us will take advantage of being at a Cisco Telepresence site, you can join via Justin.tv or via WebEx. Details of the meet-up, and…

Information Overload in call center environments

Nov 26, 2008

#cx, et cetera

Business, Business process, Business Services, Customer Management, Customer service, Information overload

Image by scottpowerz via Flickr I recently posted an entry over at the blog for the Information Overload Research Group. Click on the link to read the entire post: IORG Forum Blog » Blog Archive » IO in a call center environment The same successful companies that spend vast sums of money to optimize their…

Thoughts from Dreamforce (Salesforce Developer Conference 2008)

Nov 10, 2008

#cloud, #cx

Cloud Computing, Customer relationship management, Dell, Dreamforce, Facebook, Instranet, Knowledge Centered Support, Knowledge Management, Salesforce.com, Web 2.0

Image by Mountjoy via Flickr Last week I was at the Salesforce developer conference, Dreamforce 2008. Most of the significant news (linked below) to emerge from the Moscone Center was tied to the theme of ‘Cloud Computing‘. This included announcements related to the availability of Facebook integration, the ability for customers to host their websites…

Global Social CRM meet-up today

Information Overload in call center environments

Thoughts from Dreamforce (Salesforce Developer Conference 2008)