A few weeks back, I sat down for a conversation with Michael Rose of Five9 for their That’s Genius Podcast: That’s Genius Episode 16 Edit: Here’s part 2 of our conversation: That’s Genius Episode 18 Photo by Jonathan Velasquez on Unsplash
Tag Archives: Customer service
Information Overload in call center environments
Image by scottpowerz via Flickr I recently posted an entry over at the blog for the Information Overload Research Group. Click on the link to read the entire post: IORG Forum Blog » Blog Archive » IO in a call center environment The same successful companies that spend vast sums of money to optimize their …
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