In my previous post, I referenced Paul Greenberg’s brain dump of technologies, concepts, and theories that are pulling the CRM community toward a larger market of customer engagement. CRM innovation is shifting from delivery of technology [footnote] By that I mean taking decade old CRM technology from on-premises to the cloud, with little customer oriented […]
Image by CC Chapman via Flickr I found this fascinating quote today: Here are some things that are true: people don’t read. And when they pretend to read, they skim. Comprehension and context are at an all time low. We’re snackers, and it’s adding up. Where this hits us the worst is when communications professionals […]
I just received several invitations for the Windows Live Messenger Beta. If anyone is interested, leave me a reply with a valid email address, and I’ll forward an invite. Only have a few, so first come, first serve.
A short, but interesting post by Seth Godin that is worth reading: Farming and hunting.
Steve Rubel, over at Micro Persuasion, makes a brief mention of new podcast downloads at Fidelity Investments’ Registered Investment Advisor Group. While not in the true podcast spirit (To access the actual audio, you have to go through a registration process), the fact that Fidelity is offering this service is worth noting. I think we’re […]